Support

Ads and subscription

How do I remove the ads?

Every feature in Minha Capy is free. If you like, subscribe to remove the ads and support the project: open the Menu and tap “Remove the ads”. Both plans start with 1 month free for people who have never subscribed.

I subscribed and still see ads

Check that your phone is online and open the app again. If the ads are still there, open the Menu, tap “Remove the ads” and then “Restore purchase”. If that does not fix it, write to us.

How to cancel

In the app, open the Menu > Settings > “Manage subscription”. Or cancel directly in the store where you subscribed:

• On iPhone: Settings > [your name] > Subscriptions > Minha Capy.
• On Android: Google Play > your profile icon > Payments & subscriptions > Subscriptions.

Deleting the app or your account does not cancel your subscription. After you cancel, the ads come back at the end of the paid period, and nothing in the app gets locked.

I changed phones and the ads came back

Sign in to the same Minha Capy account you used: your subscription comes with it. If you used the app without an account, sign in with the same store account (Apple or Google) you subscribed with and, in Settings, tap “Restore purchase”.

Refunds

The store handles billing, so refunds are requested from it: for Apple, at reportaproblem.apple.com; for Google Play, through the Play refund request. More details in the Terms of Use.

Account and data

• Forgot your password? On the email sign-in screen, tap “I forgot my password”. We will send you a link to create a new one.
• Deleting your account: in the app, Menu > Settings > “Delete account”. Without the app, see the Delete account page.
• Your data: the Privacy Policy explains what we keep, why, and how to ask for a copy.

Reminders are not arriving

• In the app, check that reminders are on in Menu > Settings > Reminders.
• In your phone’s settings, check that notifications are allowed for Minha Capy.
• On Android, battery saver can delay notifications. If that happens, exclude Minha Capy from battery optimization in your phone’s settings.

If you are not feeling well